Privacy policy and your GDPR rights

We collect the data you send us through our forms, as well as technical data linked to your browsing. We do not sell or rent your data to third parties, and our host's servers are in the European Union. You have rights over your data: access, rectification, erasure, objection or withdrawal of your consent. The sections below detail each point of this privacy policy.

Company

Espero-Soft Informatiques SRL

Address

Rue de la Colonne 1A, 1080 Molenbeek-Saint-Jean

Email

info@espero-soft.com

Data Protection Officer (DPO)

No DPO appointed, questions via info@espero-soft.com

We collect the data you provide directly through our forms (contact, quote request, job application): first name, last name, email address, phone number, company name and the content of your message. We also collect technical data generated automatically during your visit (IP address, browser type, pages viewed, connection logs) as well as data from cookies you have accepted.

We process your data in order to: respond to your requests and prepare quotes; manage the pre-contractual and contractual relationship; carry out commercial follow-up and, with your consent, send you communications; ensure the security and proper functioning of the site; comply with our legal and accounting obligations. Depending on the processing concerned, we rely on the following legal bases: your consent, the performance of pre-contractual or contractual measures, our legitimate interest and compliance with legal obligations (Art. 6 GDPR).

Authorised Espero-Soft staff and our technical processors acting on our behalf can access your data, in particular our host OVHcloud (servers located in the European Union) and our email-sending tools. We do not sell or rent your data to third parties. We do not transfer any data outside the European Economic Area; should such a transfer take place, we would govern it with the appropriate safeguards provided for by the GDPR (standard contractual clauses).

Under this privacy policy, we keep your data only for as long as necessary for the intended purposes: • contact and quote requests: up to 3 years after the last exchange; • contractual and accounting data: for the applicable legal period (up to 7 to 10 years under Belgian accounting obligations); • application data: 2 years at most, unless you object. After these periods, we delete or anonymise your data.

In accordance with the GDPR and this privacy policy, you have the right to access, rectify, erase, restrict and object to the processing of your data, the right to data portability, as well as the right to withdraw your consent at any time and to give instructions on the fate of your data after your death. To exercise these rights, write to us at info@espero-soft.com; we may ask you for proof of identity. We undertake to respond within one month.

As part of this privacy policy, we implement appropriate technical and organisational measures to protect your data against loss, unauthorised access, disclosure or alteration: encryption of communications (HTTPS), access control, secure hosting in the European Union and regular backups.

If you believe that the processing of your data does not comply with the regulations, you have the right to lodge a complaint with the Belgian Data Protection Authority (APD/GBA): Rue de la Presse 35, 1000 Brussels (+32 (0)2 274 48 00) contact@apd-gba.be, www.dataprotectionauthority.be.

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We may update this privacy policy to reflect changes in our processing activities or in the regulations. The date of the last update appears at the top of this page; we invite you to consult it regularly.